Dear Watsons Staff,
As this is the second time we have had the pleasure of your services, we would just like to say a big thank you once again for your professionalism in dealing with our casa purchase in La Marina. The whole process went very smoothly from start to finish.
- David & Yvonne, UK
Buenos días Marianne
Quiero darte las gracias a ti, por todo el trabajo que has realizado . Siempre ayudando aunque estemos lejos e intentando facilitarnos en cualquier momento las cosas.
Eres una gran profesional!!
Por otra parte darle las gracias a Vicky por su gran ayuda en el primer momento y darnos esa confianza para dejar todo en vuestras manos.
Formáis un gran equipo y así da gusto confiar.
Muchas gracias de corazón por vuestra ayuda, sois fantásticos.
Un beso muy fuerte de unos clientes que no olvidarán vuestro magnífico trabajo nunca.
- Mila, ES
We just had to send you a line to thank Watson‘s Real Estate for the professional and outstanding service me and Bára received.
From the first moment Marianne welcomed us warmly, informed and answered all our requests clearly.
Mark showed us the property so well to the last moment where Karen Wilkinson took so good care of all the massive paperwork and taking us to the Notary.
We will surely recommend Watson‘s Real Estate to our family, friends and colleagues.
Thank you again for everything.
- Vidar & Bara, SE
Now that we're safely home from our first visit to collect the keys we'd like to give you constructive feedback which we hope is useful to you. To set the context it's fair to say that the horror stories that abound regarding property purchase in Spain are worrying and enough to make anyone nervous. We approached the issue with trepidation and being completely unfamiliar with the process. It's fair to say that we are DELIGHTED with our purchase and how smoothly it has all gone. Right from our first experience with Mark via email and telephone he was polite and knowledgeable and we appreciated the fact that he picked us up from our hotel in Torrevieja in February to view the properties. He was professional throughout and we were impressed (he was the only agent who asked us to sign a form seeking feedback on our viewings in February - an impressive attention to detail).
On returning home, contact with Mark continued in a professional manner and he worked hard to advise us when an offer was made by another party on a property that we liked. Failing to get that property left us disappointed but immediately Simone and Andrea swung into action and we felt they also understood our needs and we were presented with several options with a clear idea of what acceptable offers might look like. Throughout this they were both extremely efficient and we felt that we were in safe hands and through their hard work we've ended up with a wonderful property that we didn't actually view!
Once our offer was accepted Marianne proved to be an angel in terms of administration and all queries were answered promptly and fully. We felt in safe hands with her too. On meeting Karen we were immediately impressed with her knowledge and straightforward approach - we felt we could trust her to do everything to the letter.
The only point we would make is that, being property virgins, we didn't fully appreciate the timeline and when certain things were happening or exactly how much money we needed to have in our account at the time of purchase - perhaps a checklist detailing this would have been helpful from the time our offer was accepted. We were sometimes worried that there were things you needed us to do that we weren't aware of, a checklist might have put our mind to rest.
In summary, we are most impressed with everyone in Watsons/Barclays and will continue to sing your praises - you deserve to have continued success! We look forward to continue our friendship with you all. THANKS AGAIN!!!
- Colin & Les, UK
Many thanks for your card and bottle of fizzy bubbly we found yesterday on arrival at our new house.
Happy to give you feedback as we were very happy with the service from your team over the last few weeks. Its nice to be asked as in my experience most estate agencies are just after the money and the service is not that important.
We dealt mostly with Mark – who was friendly, knowledgeable and efficient – very helpful and not pushy – and in my dealings with Marianne – the same applies – always quick to get back to you and happy to help with any problems and questions.
Whenever I called the office it was again a good experience – could not fault it!
I have spent my working life round the hospitality industry where customer service is paramount – so I tend to be a very picky person when on the receiving end of things – and your team did you proud – big pat on the back to all!
- Claire & Adam, UK
C Amsterdam 2D, Urb La Marina
03177 San Fulgencio, Alicante